Current Roles

Consultant, Legacy Consulting, Wellington, NZ
2004 to Present

Consultancy and project management services to a number of major financial institutions, including; Visa Worldwide (via Cotignac), ANZ Banking Group, Kiwibank, Westpac, National Australia Bank, Bank of New Zealand The Warehouse Financial Services, Payments New Zealand and American Express.

Assignments include;

  • Mobile Wallet deployment - Secure Element and Host Card Emulation (HCE) projects
  • Mobile Wallet New Zealand Standards - input to Payments New Zealand rules and standards for deployment of Mobile Wallet technology
  • Consultancy, implementation support for deployment of Visa’s Verified by Visa eCommerce fraud prevention solution across Australia and New Zealand (Visa)
  • 3D Secure system remediation – operational issues, fraud control and strategies, monitoring and reporting (ANZ NZ and Australia)
  • Development and deployment of Cards fraud prevention strategies (Kiwibank)
  • Implementation and fraud risk management consulting for large-scale contactless technology deployment (National Australia Bank)
  • Delivery of EMV Chip Card and eCommerce fraud prevention programs, including risk assessment, technology implementation and migration of historical card portfolios (ANZ, Kiwibank)
  • Revision of Visa contactless payment device security and implementation guide (Visa USA)
  • Strategic consultancy, business case development and deployment of Cards fraud detection and management systems (ANZ, Kiwibank)
  • Prepaid cards product delivery (Kiwibank, ANZ)
  • Consultancy and management of regulatory compliance compensation projects relating to non-disclosed Card fees (Kiwibank, Westpac, TWFS, Amex)

Associate, Payments Consulting Network, Wellington, NZ
2013 to Present

Associate with PCN, specialising in Fraud Risk Management and Payment Card processing. PCN's vision is
to create value for our clients throughout the engagement – from strategy development to project delivery – by bringing together our network of specialist payments industry consultants, on an as-needs basis, at a price point well below comparable payments consulting firms Engagements include delivery of payments and fraud training, fraud strategy development and support, participation and presentation in payments industry and technology forums, industry survey and analysis, mergers and acquisition support and due diligence.

Senior Fraud Specialist, SAS (Middle East), Dubai, Oman, Saudi Arabia
2014 to Present

Enterprise-wide fraud detection and prevention solution delivery utilising SAS analytical and decision
management tools. Focus on effective implementation of cross-channel fraud tools and integration with participating bank's switch, host, middleware and data warehouse solutions.

 

Previous Roles

Project Manager, Westpac, Wellington, NZ
2005 to 2007

Project Management and technical consultancy for a number of credit card new product delivery, eCommerce and regulatory compliance initiatives. Responsibilities included business case development, feasibility analysis, technical and business project management and third party relationship management.

General Manager, Efkeros, Auckland, NZ
2003 to 2005
Management of companies and projects in the Efkeros group, incorporating Green Energy research and development, Health management services and a water export business. Responsibilities included staff and resource management, business development, systems infrastructure development and maintenance, strategic planning and project management.

General Manager, Norwich Research, Melbourne, Australia
2000 to 2003
Management of the Norwich Research international credit card consultancy practice, comprising 80 staff across offices in Australia, New Zealand, Hong Kong and Bahrain. Responsibilities included internal management, account management, business development and Cards consultancy and project management services for a variety of clients, including; American Express (Middle East and Asia Pacific), IBM (China), Arab Financial Services, Bankwest, ANZ, Industrial and Commercial Bank of China, Diners Club (Saudi Arabia) and National Commercial Bank of Saudi Arabia.

Significant projects included:

  • Assessment of Diners Club systems integration requirements
  • Management of bureau-based Credit Card systems conversion and new product implementation 
  • New product development and delivery, including several Islamic card products
  • Day to day management of outsourced technical services (technical support, problem management, maintenance and projects).
  • Internal company strategy and infrastructure management, including redesign of client billing mechanisms and associated time capture procedures, resource management, planning and the oversight of client communications
  • Establishment and management of New Zealand Office of Norwich Research

Programme Manager, National Bank (now ANZ), Wellington, NZ
1987 to 2000
14 years of Cards-based roles ranging from trainee programmer through to cards program manager. Responsibilities ranged from day to day support and maintenance, to delivery of card scheme compliance, to the project management of major card systems upgrades.

Assignments included:

• Lead consultant for M&A portfolio migration & collections system reengineering
• Feasibility study for Diners Club New Zealand IT integration
• Significant roles in vendor user group and strategic planning forums, including membership of the VisionPLUS International Advisory Council
• Technical Project Management for major Card processing systems migration